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After Hours Emergency & Maintenance Procedures for Tenants

After Hours Emergency & Maintenance Procedures for Tenants


WHAT TO DO IF THE OFFICE IS CLOSED

THE OFFICE EMERGENCY PHONE NUMBER IS 0477 150 700 and ensure you have read below about what is an Emergency.

Please note that if you go ahead with a repair that IS NOT classified as an emergency, the owner is NOT obligated to pay for any expenses incurred. Additionally if any maintenance is carried out at the property and found not to be the owners responsibility but as fault by the tenant you will be held accountable for any expenses.

EMERGENCY PLAN FOR TENANTS
During your tenancy you may encounter an emergency situation.
An emergency is defined as something that may cause more damage to the property, harm someone, or may cause more damage if left unattended. As our property managers are only contactable during office hours you will need to use the following procedure.

BREAK IN OR DAMAGE TO GLASS
In the case of a break in you will need to contact the police. The police will then give you a police report number which you are required to give to the property manager as soon as possible. Without this number we cannot make an insurance claim and the cost of the repair will be at your own expense. If there is further damage besides glass damage to the property, please let the property manager know as soon as possible.
Below are the contact numbers for recommended glaziers. You may use these if you cannot get hold of the property manager.

  • South Metro Glass 9455 5835
  • Dependable Glass 9455 3069
You may instruct the glazier to forward the invoice directly to our office.
 
If the glass breakage is the result of an act attributable to yourself, you may call a glazier to repair the broken glass, but the cost of the repair will be at your own expense.

HOT WATER SYSTEM STOPS WORKING
If your property has a gas hot water system, check that the pilot light is on. If it is after hours and you cannot contact the property manager, please contact one of the following contractors.
Gas Hot Water System
  • Charter Plumbing and Gas 9360 3777​ or         
  • CK Vella Plumbing and Gas 0422 280 868
Electrical Hot Water System
  • Ziggy’s Electrical 6196 2212
  • Integral Electrical 9455 3033
Please note if the issue is a major leak please call one of the above stated plumbers.

ELECTRICAL PROBLEM THAT MAY CAUSE HARM TO TENANT
You may contact the below electricians.
  • Ziggy’s Electrical 6196 2212
  • Integral Electrical 9455 3033

LOST KEYS OR LOCKED INSIDE THE PROPERTY
You may contact a locksmith directly however this is at your own cost. If you lose or lock your keys inside the property during business hours, you may come and collect our office set of keys to allow you access to the property. These keys must be returned to our office as soon as possible. Please do not contact your property manager after hours if you have locked yourself out of the property. Below is our recommended locksmiths.
  • Lighthouse Locksmith 9455 3083
  • Declan Weston (Locksmith)  Mobile 0400 140 380
SEVERE STORM DAMAGE/SEVERE DAMAGE TO PROPERTY
In case of severe storm damage OR severe property damage please take the following steps; if during office hours please contact your property manager.
After hours please contact:
  • SES (State Emergency Services) 1300 130 039
If anyone is injured, please call an ambulance on 000

If there are any burst water pipes at the property, please turn the water off at the mains and call one of the below recommended plumbers.
  • Charter Plumbing and Gas 9360 3777  or 
  • CK Vella Plumbing and Gas 0422 280 868
 
If there is any urgent electrical damage, please turn the electricity off at the mains and call the below electricians.
  • Ziggy’s Electrical 6196 2212
  • Integral Electrical 9455 3033
If there is structural damage to the property, electrical problems or flooding, we recommend you do not stay at the property. The property manager will contact the building insurer the next day, who will send an assessor and attend to any structural repairs.

The following re NOT classified as emergency repairs and MUST wait until the next working day to be reported:
  1. Blocked Toilets. (When there is a second unblocked toilet on the premises. If you only have one toilet in the house, please call our plumber CK Vella Pulbing & Gas). If the blockage is caused by the tenants then they will liable for the invoice.
  2. Stove/Oven not working.
  3. General Repairs and Maintenance.
  4. Air conditioning not working.
  5. Reticulation not working
  6. Dripping taps